Product overview
Microsoft Teams Phone built around business outcomes.
We help businesses decide whether Teams Phone, direct routing, operator connect or a hybrid model is the right fit. The project can include licensing review, number strategy, device planning, call queues, auto attendants, emergency configuration and user adoption.
What this product page covers
- Teams Phone readiness assessment
- Operator Connect or direct routing comparison
- Call queues and auto attendants
- Device and headset planning
- Migration and user adoption checklist
Expected business outcomes
One collaboration workspacePlanned through discovery, provider comparison, implementation coordination and ongoing optimization.
Simpler user experiencePlanned through discovery, provider comparison, implementation coordination and ongoing optimization.
Integrated voice strategyPlanned through discovery, provider comparison, implementation coordination and ongoing optimization.
Controlled migration pathPlanned through discovery, provider comparison, implementation coordination and ongoing optimization.
Best fit
Microsoft 365 organizations that want voice, meetings and messaging to work together.
Connected solution pathway
Communications & customer experience
Cloud calling, collaboration, contact center and remote-work capabilities planned around users, workflows and customer outcomes.