Customer success · Herbal & Pharmaceutical Manufacturing
NexTek Global case studyHamdard Laboratories
How Hamdard built a transparent, SAP-connected procurement operation with ePurchase.
Hamdard Laboratories Pakistan moved from paper files, spreadsheets and fragmented supplier communication to a structured digital procurement workflow spanning requisitions, RFQs, approvals, purchase orders, supplier records and audit evidence.
Procurement transformationHamdard Laboratories
ePurchaseProcurement visibilityFrom fragmented activity to a connected workflow
BeforeAfterAudit evidenceDigitally available
LiveCompany overview
A heritage organization modernizing procurement without compromising control
Founded in 1948, Hamdard Laboratories (Waqf) Pakistan is a major herbal and pharmaceutical organization with a broad portfolio of Unani and wellness products. Its Waqf structure also gives the organization a social mission: commercial activity supports education, healthcare and charitable initiatives.
As Hamdard expanded its product portfolio and nationwide operations, procurement became more difficult to coordinate through paper files, spreadsheets, email and manual follow-up. Teams needed a way to accelerate purchasing while preserving accountability, supplier governance and enterprise data consistency.
NexTek implemented ePurchase as a digital procurement layer connected with SAP ERP. The objective was not simply to replace forms with screens. It was to create a reliable operating model in which every request, supplier response, comparison, approval and purchase order could be tracked from one source of truth.
The challenge
Growth exposed the limits of paper-based procurement
Hamdard required a more responsive procurement model, but the existing process made it difficult to see status, compare suppliers consistently or retrieve complete evidence without extensive manual effort.
Limited process transparency
Purchase requests, approvals and supplier interactions were spread across physical files and spreadsheets, so stakeholders could not reliably see what was pending or why a purchase was delayed.
Approval bottlenecks
Multi-level approvals depended on physical movement and repeated follow-up, extending cycle times and reducing procurement responsiveness.
Fragmented supplier information
Supplier details, quotation history and performance context were distributed across teams instead of maintained in one governed vendor record.
No dependable real-time reporting
Management lacked a current view of requisitions, RFQs, comparisons, approvals and purchasing performance.
Audit preparation overhead
Paper records and disconnected files made internal review and compliance evidence gathering slow and error-prone.
Duplicate data entry
Procurement information often had to be re-entered between systems, creating avoidable administrative work and consistency risk.
The solution
A digital PR-to-PO workflow connected with enterprise systems
ePurchase provided a structured environment for procurement teams, approvers and suppliers while preserving the governance required by a complex manufacturing organization.
01
Digital requisition-to-order workflow
Purchase demand could move through requisition, RFQ, quotation comparison, approval and purchase-order generation without paper hand-offs.
- Standardized request information
- Visible ownership at each stage
- Searchable transaction history
02
Configurable approval control
Approval paths could reflect department, purchasing authority and organizational policy instead of relying on informal follow-up.
- Multi-level approval routing
- Notifications and escalation support
- Remote approval visibility
03
Central supplier information
Supplier records and sourcing interactions were consolidated to improve consistency and reduce duplication.
- 360-degree supplier view
- Centralized vendor database
- Structured evaluation information
04
Real-time procurement visibility
Dashboards and status views gave management a current picture of purchasing activity and bottlenecks.
- Request and quotation status
- Rate-comparison visibility
- Cycle-time and supplier reporting
05
SAP ERP synchronization
The implementation connected procurement activity with SAP to reduce re-entry and maintain more consistent enterprise data.
- Bidirectional data exchange
- Reduced duplicate entry
- Integration-ready process design
06
Digital audit evidence
Every request, supplier response, comparison and approval remained attached to a traceable electronic history.
- Searchable records
- Clear decision accountability
- Faster audit preparation
See how ePurchase supports complex procurement operations.Compare plans, capabilities, integrations and implementation options.
Explore ePurchase Transformation focus
Six transformation milestones that strengthened procurement governance
The program focused on the foundational capabilities required for a scalable procurement function rather than treating automation as a standalone software deployment.
Complete supplier visibility
Procurement users gained immediate access to consolidated supplier information and sourcing history.
One governed supplier database
Vendor information could be maintained centrally across departments.
Reduced duplication
ERP-connected data exchange helped remove repeated data creation and inconsistent records.
Standardized process controls
Teams followed a consistent procurement path with clearer ownership and approval rules.
Improved supplier risk management
Structured evaluation information supported more consistent sourcing decisions.
End-to-end workflow automation
The process moved from requisition to purchase order with fewer manual transfers.
Operational impact
A more visible, efficient and audit-ready procurement function
The transformation replaced disconnected documents with a controlled digital process that supported faster execution, more reliable information and stronger management oversight.
Procurement dimensionBefore ePurchaseAfter ePurchase
Procurement transparencyPaper files and spreadsheetsReal-time digital workflow visibility
Approval workflowManual routing and repeated follow-upConfigurable digital approvals and notifications
Supplier managementFragmented records across departmentsCentralized supplier information and history
ERP data exchangeManual re-entry and duplication riskBidirectional SAP-connected synchronization
Audit readinessTime-consuming evidence collectionSearchable end-to-end digital audit trail
Management reportingLimited and delayed status informationCurrent KPI, cycle-time and supplier reporting
Document controlMisplacement and version inconsistencyStructured electronic records linked to transactions
Business benefits
What the digital procurement model changed for Hamdard Laboratories.
Enhanced transparency
Management and procurement teams could see request status, supplier activity, approvals and pending actions without relying on manual updates.
Faster execution
Standardized workflows and automated routing reduced administrative delay across the purchasing lifecycle.
Data-supported decisions
Live comparisons, supplier context and procurement reporting improved the quality of purchasing decisions.
Stronger control
Digital records, clear ownership and SAP-connected information created a more dependable compliance foundation.
“What was previously manual and time-consuming is now fast, transparent, and fully controlled.
Conclusion
Modern procurement supporting Hamdard’s next stage of growth
The ePurchase implementation gave Hamdard a scalable procurement foundation that respects the organization’s heritage while meeting the operational expectations of a modern manufacturing enterprise.
By combining digital workflows, centralized supplier management, SAP integration and real-time reporting, Hamdard improved transparency and control without adding another isolated system. The procurement function became better positioned to support production continuity, responsible spending and long-term organizational growth.
Frequently asked questions
Questions about the Hamdard Laboratories procurement transformation.
What procurement system did Hamdard implement?
Hamdard implemented NexTek ePurchase as a digital procurement platform connected with SAP ERP.
Which parts of procurement were automated?
The implementation covered purchase requisitions, RFQs, supplier quotations, rate comparison, approvals, purchase orders, reporting and audit records.
How did SAP integration help?
SAP integration reduced duplicate entry, improved consistency between procurement and ERP records, and supported a more connected operating process.
What was the main business outcome?
The published case study highlights improved transparency, shorter procurement cycles, centralized supplier information and a complete digital audit trail.
Modernize procurement
Build a transparent PR-to-PO workflow for your organization.
Discuss users, suppliers, approvals, ERP integration, implementation and ePurchase plan requirements with NexTek Global.