Refund, Return & Payment Policy

Free Trial Before Purchase

Eligible NexTek Global products may be offered with a free trial so prospective customers can assess core functionality before buying. Trial duration, included features, user limits and eligibility may vary by product. Customers should test the product and clarify requirements before entering a paid subscription.

No Refunds, Returns or Exchanges

Because NexTek Global supplies cloud software, digital access and professional services, there are no physical goods to return. Once a paid subscription, implementation, configuration, customization, integration, training or other service is purchased, activated, scheduled or delivered, all fees are final, non-cancellable and non-refundable except where required by applicable law or expressly agreed in a signed Service Agreement or Order Form.

• No refunds for unused subscription time, users, features or transaction capacity.
• No refunds for change of mind, internal approval delays, inactivity or budget changes.
• No refunds for implementation, integration, consulting, training or third-party costs already committed.

Cancellation and Non-Renewal

A customer may request non-renewal in accordance with the applicable agreement. Non-renewal takes effect after the current committed term and does not create a right to a partial refund. Access may continue until the end of the paid term, subject to payment and compliance obligations.

Payment Terms

1. The Customer shall pay fees for Services and Additional Services according to the applicable Payment Plan, invoice, Service Agreement or Order Form.
2. Subscription fees are invoiced in advance. Unless otherwise stated on the invoice, payment is due within ten (10) calendar days.
3. All payment obligations remain in force and payments are non-cancellable and non-refundable except where expressly stated in an agreement or required by law.
4. Fees are payable in the currency stated in the invoice or agreement.
5. Subscription fees are fixed during the committed term unless otherwise agreed in writing.
6. Each tier includes a maximum number of Users. Exceeding the limit may require an upgrade or additional fees.
7. Tier upgrades during an active term may be billed on a pro-rata or other stated basis.
8. An ePurchase or other NexTek account may be activated after required initial payment and implementation fees are received.
9. The Customer must maintain accurate billing and contact details.
10. Invoice disputes must be submitted in writing within thirty (30) days, with undisputed amounts paid when due.
11. NexTek Global may suspend Services for non-payment after notice and a reasonable opportunity to cure.
12. Fees exclude applicable sales, use, VAT, GST, withholding and other taxes unless stated otherwise.
13. Fees may be adjusted on renewal using CPI or another agreed index.
14. Standard pricing and plans may change for a renewal or new term unless otherwise agreed in writing.

Billing Errors and Chargebacks

Duplicate payments, unauthorized charges or billing errors should be reported promptly with the invoice number and supporting evidence. Confirmed collection errors may be corrected by invoice adjustment, account credit or repayment. Customers should contact NexTek Global before initiating a chargeback.